Privacy policy

Last updated: September 16, 2026

Orecelia operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Orecelia is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

- Contact details including your name, billing address, shipping address, phone number, and email address.
- Financial information including payment card information, transaction details, form of payment, and payment confirmation. Payments are processed securely by Shopify Payments. We never see or store your full card number.
- Account information including your username, password, preferences and settings.
- Transaction information including the items you view, put in your cart, purchase, return, exchange or cancel, and your past transactions.
- Personalization information including the text you ask us to engrave on a product.
- Communications with us including the information you include when you contact us, for example in a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

- Directly from you, including when you create an account, visit or use the Services, place an order, or communicate with us.
- Automatically through the Services, including from your device through cookies, the Meta Pixel and similar technologies.
- From our service providers, when they collect or process your personal information on our behalf.
- From our advertising partners, such as Meta, when you interact with our ads.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

- Provide, Tailor, and Improve the Services. We use your personal information to process your payments, fulfill and ship your orders, engrave personalized items, handle returns and exchanges, manage your account, enable you to post reviews, and improve the Services.
- Marketing and Advertising. We use your personal information to send marketing communications if you have opted in, and to show you online advertisements, including on Facebook and Instagram, based on your activity on the Services, such as the products you viewed, added to your cart, or purchased. We also use this information to measure how well our ads perform.
- Security and Fraud Prevention. We use your personal information to provide a secure payment and shopping experience, and to detect, investigate or take action regarding possible fraudulent, illegal, or malicious activity.
- Communicating with You. We use your personal information to provide customer support and respond to your requests.
- Legal Reasons. We use your personal information to comply with applicable law, respond to valid legal requests, and enforce our terms and policies.

How We Disclose Personal Information

We do not sell your personal information. We disclose it only for legitimate purposes, in the following circumstances:

- With Shopify and service providers who perform services on our behalf, such as payment processing, hosting, data analytics, customer support, and shipping.
- With Meta Platforms (Facebook and Instagram). We use the Meta Pixel and the Meta Conversions API on our store. These tools share information such as the pages you visit, the products you view or add to your cart, your purchases, your device information and IP address, and hashed (encoded) contact details such as your email address. Meta uses this information to measure our ads and to show them to people who are likely to be interested. Meta processes this information in accordance with its own privacy policy. You can control how Meta uses information from other websites through the "Your activity off Meta technologies" settings in your Facebook or Instagram account.
- With shipping carriers, such as Canada Post, to deliver your order.
- When you direct us or otherwise consent to the disclosure of certain information.
- In connection with a business transaction such as a sale of the business, to comply with applicable legal obligations (including responding to subpoenas, warrants and similar requests), to enforce our terms of service or policies, and to protect the Services, our rights, and the rights of our customers or others.

Cookies and Similar Technologies

We use cookies and similar technologies to keep your cart, remember your preferences, understand how our site is used, and measure and improve our advertising, including through the Meta Pixel. Essential cookies are needed for the store to work. Analytics and advertising cookies are used only with your consent. You can accept or refuse them through the cookie banner on our site, and change your choice at any time. You can also block or delete cookies in your browser settings, but some features of the store may not work properly.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. In addition, we use certain Shopify enhanced features that incorporate data obtained from your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over the use of your personal information for these purposes. To learn more, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal at https://privacy.shopify.com/en.

Third Party Websites and Links

The Services may provide links to websites or platforms operated by third parties, such as Instagram, Facebook or Pinterest. If you follow these links, you should review their privacy and security policies. We are not responsible for the privacy or security of those sites. Information you share on third-party social networks may be visible to other users of those platforms.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, please contact us at support@orecelia.com and we will delete it.

Security and Retention of Your Information

We take reasonable measures to protect your personal information. However, no security measures are perfect, and information sent to us online may not be fully secure while in transit. Please do not send sensitive information to us through unsecure channels.

We keep your personal information only as long as needed for the purposes described in this policy, such as fulfilling your order, providing customer support, meeting our legal and tax obligations, and resolving disputes. When it is no longer needed, we delete or anonymize it.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below. These rights are not absolute and may apply only in certain circumstances.

- Right to Access. You may request access to the personal information we hold about you.
- Right to Correct. You may request that we correct inaccurate or incomplete personal information.
- Right to Delete. You may request that we delete your personal information.
- Right of Portability. You may request a copy of your personal information in a commonly used format.
- Right to Withdraw Consent. You may withdraw your consent at any time, including for analytics and advertising cookies, through the cookie banner on our site.
- Right to Opt Out of Targeted Advertising. You may ask us not to use your personal information for targeted advertising by refusing advertising cookies in our cookie banner or by contacting us at support@orecelia.com. If you visit our store with the Global Privacy Control signal enabled, we will treat it as a request to opt out for that browser and device, where required by law.
- Managing Communication Preferences. If you receive marketing emails from us, you can unsubscribe at any time using the link in the email. We may still send you emails about your orders.

To exercise any of these rights, contact us at support@orecelia.com. We may need to verify your identity before processing your request. We will respond within 30 days. We will not discriminate against you for exercising any of these rights.

Complaints

If you have a complaint about how we handle your personal information, please contact us first at support@orecelia.com. If you live in Quebec and are not satisfied with our response, you may file a complaint with the Commission d'accès à l'information du Québec. Residents of other provinces may contact the Office of the Privacy Commissioner of Canada or their local privacy authority.

International Transfers

Some of our service providers, including Shopify and Meta, store and process personal information outside Quebec and Canada, including in the United States. Before transferring your information, we make sure these providers offer adequate protection for your personal information.

Person Responsible for the Protection of Personal Information

The owner of Orecelia is the person responsible for the protection of personal information.
Email: support@orecelia.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We will post the revised policy on this page and update the "Last updated" date.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, contact us at support@orecelia.com or through the contact form on our website.